I’ve been in design for 17 years.
Now, I’m searching for my next role as a design leader in a growing, human-centered startup.
Player & Coach
Digital Transformation: Student Intervention Tracking (Team)
More CICO interventions are up-to-date than other interventions. The feature has also become a pillar of MTSS corporate marketing.
Customer Support at Google
Earned an unprecedented thank you video from the customer support agents. Reduced time spent on repetitive tasks and increased agent satisfaction.
Reinventing Subscriptions (Team)
Improved CSAT scores for new and existing customers. No reduction in average order values, order conversion or product take rates.
Supporting Patients with ADHD: Parent Mobile App
Led to additional long-term client engagements and my design persisted in final app — 5 years later.
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Student Data Insights
In 10 weeks, validated user needs and earned stakeholder consensus with high-fidelity wireframes for an MVP.
Designing for Experts: Bug Tracking System Overhaul
Successfully redesigned the internal bug tracking system used by every engineer at a Fortune 500 company.
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Read My Blog
Attributes of High-Performing Designers, Part 3: Joy
When I’m asked what makes for a strong designer or design team, I keep returning to the same attributes: 1) transparency — and an open design process; and 2) flexibility — and principled points of view, 3) joy — and relishing the details…