Resume

I’m a product and service design leader driven to make a positive impact in a complex world.

Work Experience

Senior Experience Designer
EchoUser, Feb. 2015 - Present

  • Utilized a human-centered design process with startup and Fortune 500 clients in industries such as fashion, food/dining, B2B technology/networking, and more.
  • Conducted generative user research and evaluative usability testing.
  • Collaborated with engineers to implement designs and plan for edge cases.
  • Led innovation workshops with senior staff and managers to improve internal processes.

User Experience Designer (Contract)
Google, Jan. 2016 - Aug. 2016

  • Embedded as an interaction designer in the UX team for an internal support product.
  • Shipped features that increased adoption of latest product version and immediately resulted in a big increase of user satisfaction.
  • Collaborated with product managers, UX peers, front-end engineers and backend engineers to design features for both current and next generation of the product.

Experience Design Intern, Concept and Design
McDonald's Corporation, Jun. 2013 - Aug. 2013

  • Co-developed strategic frameworks and prototypes for the global design team.
  • Lead a 20-person team in a company-wide sustainability design challenge.

Freelance Graphic Designer
IIT Institute of Design, Oct. 2012 - Aug. 2013

  • Designed workshop materials, toolkits and final report for co-design workshops.
  • Collaborated with ID faculty to engage policymakers and local innovators in exploring the role of ubiquitous urban technology.

Online Editor, Graphic Designer
Callahan & Associates, Inc., Sept. 2010 - Jul. 2012

  • Managed CMS migration and strategic restructuring of a flagship product, CreditUnions.com.
  • Won Silver Medal Azbee Award for relaunched CreditUnions.com.
  • Coordinated multiple stakeholders including internal managers, the design team and contracted technical consultants.
  • Illustrated and designed a quarterly technology magazine, while simultaneously developing video assets and print materials.

Design Associate
The Forum for Youth Investment, Jan. 2008 - Sept. 2010

  • Sole print and web designer responsible for five distinct brands.
  • Designed and managed print production and branding for the small education non-profit on rush fulfillment deadlines.
  • Executed the design and front-end development for a policy and resource center comprising over 10,000 articles.

Skills

Competitor analysisHeuristic evaluation
Qualitative researchUsability testingUser research

Interaction designPrototypingWireframing
Service designProduct designVisual design

Project managementWorkshop facilitation

SketchAxureInVision ✦ Adobe Creative Suite

Office 365Confluence

Education

Master of Design in Service Design & Design Strategy
IIT Institute of Design, Graduated 2014

Bachelor of Arts in Graphic Design
University of Maryland, Baltimore County; Graduated 2006

Bachelor of Arts in English Writing & Communications
University of Maryland, Baltimore County; Graduated 2006

AWARDS

2nd Place Winner, San Francisco Service Jam
At the 2015 Global Service Jam, my team examined how people express physical and emotional pain. We designed and presented a service that supported communication between doctors and loved ones.

Silver Award Winner, New or Relaunched Site
CreditUnions.com won a National Silver Award in the Digital category for a "New or Relaunched Site" in the 2013 Azbee Awards. The American Society of Business Press Editors Azbee Awards of Excellence is a competitive program for business-to-business, trade, association, and professional publications.

Activities

  • Co-author “Project & Knowledge Management for Designers” presented and published for Proceedings of the Colors of Care: The 9th International Conference on Design & Emotion, 2014.

  • Co-chair, 2013 Design Research Conference.