Enterprise

Customer Support at Google

Earned an unprecedented thank you video from the customer support agents. Reduced time spent on repetitive tasks and increased agent satisfaction.

Digital Transformation: Student Intervention Tracking (Team)

More CICO interventions are up-to-date than other interventions. The feature has also become a pillar of MTSS corporate marketing.

Improving Student Incident Data Quality (Team)

Acquired first large school district of the year, with missing functionality no longer a detractor. In talks for state-wide contract to accelerate roadmap.

Student Data Insights

In 10 weeks, delivered a validated MVP concept and earned stakeholder consensus with high-fidelity MVP wireframes.

SaaS Analytics

My work directly influenced data warehouse architecture and was the first test of the company’s updated design system.

Designing for Experts: Bug Tracking System Rehaul

Successfully redesigned the internal bug tracking system used by every engineer at a Fortune 500 company.